US Shipping
Shipping time + Processing time + Weekends & Holidays = Delivery time
Please calculate the processing time and your shipping time selection correctly to ensure you get your package when needed. Processing times for your order to leave our facility is 1 to 5 business days, not including weekends, and both Canadian and American holidays.
1. Tracked Packet/Expedited Parcel Shipping Option: $14.50 USD
Receive your package as few as 4 - 8 business days(*)!
Shipping time does not include any possible delay at US customs. This is our default shipping option for you. For every order you place, you only pay $14.50 USD. (U.S.A. address only.) Your package will be shipped Tracked Packet or Expedited Parcel via Canada Post, and will be delivered by USPS Priority Mail.
Benefits:
- Track your shipment online
- Signature required for delivery
- Coverage for loss or damage up to $100 included
- When we ship your order, you will receive an email from Canada Post with your tracking number.
(*) To Hawaii, I have not seen it take 30 days. Business days between major urban centers, some exceptions apply. This is an estimated time of delivery, and we are not responsible for delays caused by United States Postal Service (USPS) or public statutory holidays.
(**) Delivery standards are within business days for items sent between most major urban centres and are dependent upon origin and destination. Due to the volume of orders we receive, our order processing time is 1 - 5 business days before we ship out your order.
(***) Orders over 1 kg will be charged the actual shipping cost.
2. XpressPost Shipping Option: $23.50 USD
Receive your package as few as 2 - 3 business days(*)!
Shipping time does not include any possible delay at US customs. If you need your package quicker, we now offer an faster shipping option which you only pay $23.50 USD. (U.S.A. address only.) Your package will be shipped XPRESSPOST via Canada Post, and will be delivered by USPS Express Mail (EMS).
Benefits:
- Track your shipment online
- Signature required for delivery
- Coverage for loss or damage up to $100 included
- When we ship your order, you will receive an email from Canada Post with your tracking number.
(*) Delivery standards are within business days for items sent between most major urban centres and are dependent upon origin and destination. Due to the volume of orders we receive, our order processing time is 1 - 5 business days before we ship out your order.
(**) Orders over 1 kg will be charged the actual shipping cost.
Track your shipment online
Canada Post website provides an online tracking system. You can track your package using the Canada Post website with your tracking number.
Tracking Number applies to BOTH Postal Services
You can also track via the USPS website once the package has entered the United States.
ATTENTION
Please read below to receive your package in a timely manner.
Some customers miss the USPS delivery attempt notice, and when they realize that their packages have not arrived, it has been already returned to our company.
To avoid this situation, please check the USPS website with your tracking number often.
If you don't find a delivery notice, but if on the USPS tracking page they say it attempted a delivery, please phone USPS.
Phone 1-800-275-8777 and talk to a USPS customer representative, give him/her your tracking number, then ask for the address, phone number and hours of operation of the local Postal Unit your package is being held at. You can schedule a redelivery or go and pick it up in person. For pick up, your photo ID is required.
Please note: Our customer Service center has no more information or ability than what you can see and do on the USPS.com tracking website.
If you forget to check the tracking status and if USPS keeps it for 30 days (expedited) and 5 days (Xpress), your package will be returned to us. It will cost you!
The USPS service will hold your package for up to 30 days (expedited) and 5 days (Xpress), after that they will return the package to us and we will then contact you to decide if you want to cancel your order or have it resent. The following charges then apply.
Option 1: Re-sending
$30 resending fee will apply. We do not make any money on this service, as USPS charges us $18.00 to send your package back to us and it costs $12.00 to resend it to you. (We consume labor and packaging material costs at our expense.)
Option 2: Cancelling your order after it has been shipped
$20 cancelation fee will apply to those wishing to cancel for whatever reason. This fee only covers the return shipping cost of $18.00 and the credit card transaction fees, we do not make any money on. (We consume labor and packaging material costs at our expense.)
